CLEANING
To clean the refrigerator, you can wipe down the interior with a mixture of warm water and soap. Remember to:
- unplug and empty the refrigerator before you begin
- use food safe sanitizers when disinfecting
- dry and assemble all parts before putting the fridge back on.
MAINTENANCE AND USE
Drying
When wet, disconnect power and let the refrigerator fully dry before use.
Ventilation & Defrosting
Ensure proper airflow and allow the compressor to defrost. Keep doors closed as much as possible.
Condensation
In humid areas, drain the tray if needed. Keep cords away from moisture.
Inspection
Regularly check for blockages, loose parts, or damage. Replace worn power cords.
Repairs
In the event of a breakdown, seek the services of a trained professional. Only trained professionals should be allowed to fix refrigeration or electronic components.
Most of our commercial refrigerators are equipped with an automatic defrosting systems and a manual defrost button.
Manual defrosting is only necessary when there is heavy ice buildup, or if the automatic defrost cannot fully remove the frost.
Please consult the product manual for detailed defrosting instructions.
Yes, many of our industrial refrigerators are designed to function in ambient temperatures of up to 40°C (104°F).
However, performance may vary by model, so check the specifications or consult customer support for details on high-temperature compatibility.
Take Note:
Long-term use in high-temperature environments is not recommended, as it may affect the refrigerator’s lifespan.
- Check that the power supply is connected properly.
- Ensure the condenser coils are clean and free of debris.
- Verify the temperature settings.
- If the issue persists, contact our Customer Service Team at Support@wilprepsolution.com for assistance.
Orders can be placed through our official website or by contacting our sales team directly. For bulk purchases, we recommend reaching out to our customer service for customized quotes and recommendations.
We provide multiple delivery options to suit your needs. Delivery times and costs vary depending on your location, the shipping method selected, and the size of the refrigerator (e.g., single door freezer or double door industrial fridge). Below is a summary of the available options:
From our U.S. warehouses
- 3-5 business days
- Standard delivery for most orders; larger items may take longer.
Freight shipments (large items)
- 5-8 business days
- Used for oversized refrigerators; delivery times vary by location.
Ground shipments
- 1-7 business days
Note: Larger items such as industrial refrigerators may require additional handling time.
For more information on shipping policies, including regions we deliver to, additional fees, and handling of oversized items, please refer to our Shipping Policy or contact our customer service team.
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
You can use this tracking number to check the progress of your shipment on our Track Order page.
How to Track Your Order:
- Visit the Track Order page.
- Enter your tracking number in the provided field.
- Click "Track" to view the latest updates on your shipment.
If you encounter any issues or need further assistance, please don't hesitate to contact our support team.
No, we do not offer international shipping. Our commercial refrigerators are only available for delivery within the United States. Please contact our sales team for more details.
We accept returns for commercial refrigerators within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging.
Key Details:
Restocking Fees:
- 20% for items delivered to commercial locations.
- 30% for items delivered to residential locations.
Free Returns:
- If the item is damaged on arrival (DOA), the wrong item was sent, doesn’t match the description, or has quality issues (proof required).
Non-Free Returns:
- Change of mind, delivery delays outside our control, or damage caused by user error.
To start a return, email us at support@wilprepsolution.com with your order details and photos/videos of the item. Once approved, we’ll provide the return address and instructions.
Refunds will be processed within 10 business days after the item is inspected. For more details, visit our full Refund Policy.
If your commercial refrigerator arrives damaged, please:
- Take photos of the damage immediately.
- Contact our customer service within 48 hours of delivery.
We will arrange for a replacement or refund based on the situation.
Yes, a restocking fee applies to returns. The restocking fees will be calculated as a percentage of the products total cost. Here are the guidelines:
- 20% of the item's cost for returns from commercial locations.
- 30% of the item's cost for returns from residential locations.
This fee covers the cost of processing the returned items back into stock.
For more details, refer to our full Refund Policy or contact us at support@wilprepsolution.com.
A UL certified refrigerator is a refrigerator that has been safety certified by Underwriters Laboratories (UL) to meet strict electrical and safety standards to ensure safe and reliable use.
UL Approved Appliances are rigorously tested to meet specific safety and performance standards to ensure that the appliances do not pose a safety hazard to users during normal use.
You can check the UL Approved Appliances List in the official UL database or on the manufacturer's website to confirm whether the refrigerator you are buying is UL Approved.
Look for the UL Mark on the refrigerator's nameplate or product description, or enter the model number on UL's official website.
Yes, UL-Approved Fridges are suitable for commercial kitchens and many restaurants, hotels and food processors choose UL Approved Refrigerators for food safety and appliance safety.
Our commercial refrigerators are designed for easy self-installation.
We do not offer on-site installation services, but our support team is available to provide guidance if needed. Please contact us for assistance.
Unfortunately, spare parts are not available for purchase at this time.
If you need assistance with repairs or replacements, please contact our support team at support@wilprepsolution.com, and we’ll do our best to help you find a solution.
Our refrigerators are currently undergoing the UL certification process and are not yet fully certified.
All our products are ETL certified, meaning they meet North American safety and quality standards.
We are committed to achieving UL certification soon and will keep our customers updated once the process is complete.
Our product line features a wide range of options, including single-door freezers, double-door refrigerators, and glass-door coolers. For personalized recommendations or more details, we encourage you to explore our latest blog articles or check out our product catalog. You can also reach out to our sales team for tailored advice.
Yes, our commercial refrigerators are designed for energy efficiency, helping businesses reduce costs.
While we are in the process of obtaining UL approval, our products adhere to other energy and safety standards.
CLEANING
To clean the refrigerator, you can wipe down the interior with a mixture of warm water and soap. Remember to:
- unplug and empty the refrigerator before you begin
- use food safe sanitizers when disinfecting
- dry and assemble all parts before putting the fridge back on.
MAINTENANCE AND USE
Drying
When wet, disconnect power and let the refrigerator fully dry before use.
Ventilation & Defrosting
Ensure proper airflow and allow the compressor to defrost. Keep doors closed as much as possible.
Condensation
In humid areas, drain the tray if needed. Keep cords away from moisture.
Inspection
Regularly check for blockages, loose parts, or damage. Replace worn power cords.
Repairs
In the event of a breakdown, seek the services of a trained professional. Only trained professionals should be allowed to fix refrigeration or electronic components.
Most of our commercial refrigerators are equipped with an automatic defrosting systems and a manual defrost button.
Manual defrosting is only necessary when there is heavy ice buildup, or if the automatic defrost cannot fully remove the frost.
Please consult the product manual for detailed defrosting instructions.
Yes, many of our industrial refrigerators are designed to function in ambient temperatures of up to 40°C (104°F).
However, performance may vary by model, so check the specifications or consult customer support for details on high-temperature compatibility.
Take Note:
Long-term use in high-temperature environments is not recommended, as it may affect the refrigerator’s lifespan.
- Check that the power supply is connected properly.
- Ensure the condenser coils are clean and free of debris.
- Verify the temperature settings.
- If the issue persists, contact our Customer Service Team at Support@wilprepsolution.com for assistance.
Orders can be placed through our official website or by contacting our sales team directly. For bulk purchases, we recommend reaching out to our customer service for customized quotes and recommendations.
We provide multiple delivery options to suit your needs. Delivery times and costs vary depending on your location, the shipping method selected, and the size of the refrigerator (e.g., single door freezer or double door industrial fridge). Below is a summary of the available options:
From our U.S. warehouses
- 3-5 business days
- Standard delivery for most orders; larger items may take longer.
Freight shipments (large items)
- 5-8 business days
- Used for oversized refrigerators; delivery times vary by location.
Ground shipments
- 1-7 business days
Note: Larger items such as industrial refrigerators may require additional handling time.
For more information on shipping policies, including regions we deliver to, additional fees, and handling of oversized items, please refer to our Shipping Policy or contact our customer service team.
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
You can use this tracking number to check the progress of your shipment on our Track Order page.
How to Track Your Order:
- Visit the Track Order page.
- Enter your tracking number in the provided field.
- Click "Track" to view the latest updates on your shipment.
If you encounter any issues or need further assistance, please don't hesitate to contact our support team.
No, we do not offer international shipping. Our commercial refrigerators are only available for delivery within the United States. Please contact our sales team for more details.
We accept returns for commercial refrigerators within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging.
Key Details:
Restocking Fees:
- 20% for items delivered to commercial locations.
- 30% for items delivered to residential locations.
Free Returns:
- If the item is damaged on arrival (DOA), the wrong item was sent, doesn’t match the description, or has quality issues (proof required).
Non-Free Returns:
- Change of mind, delivery delays outside our control, or damage caused by user error.
To start a return, email us at support@wilprepsolution.com with your order details and photos/videos of the item. Once approved, we’ll provide the return address and instructions.
Refunds will be processed within 10 business days after the item is inspected. For more details, visit our full Refund Policy.
If your commercial refrigerator arrives damaged, please:
- Take photos of the damage immediately.
- Contact our customer service within 48 hours of delivery.
We will arrange for a replacement or refund based on the situation.
Yes, a restocking fee applies to returns. The restocking fees will be calculated as a percentage of the products total cost. Here are the guidelines:
- 20% of the item's cost for returns from commercial locations.
- 30% of the item's cost for returns from residential locations.
This fee covers the cost of processing the returned items back into stock.
For more details, refer to our full Refund Policy or contact us at support@wilprepsolution.com.
A UL certified refrigerator is a refrigerator that has been safety certified by Underwriters Laboratories (UL) to meet strict electrical and safety standards to ensure safe and reliable use.
UL Approved Appliances are rigorously tested to meet specific safety and performance standards to ensure that the appliances do not pose a safety hazard to users during normal use.
You can check the UL Approved Appliances List in the official UL database or on the manufacturer's website to confirm whether the refrigerator you are buying is UL Approved.
Look for the UL Mark on the refrigerator's nameplate or product description, or enter the model number on UL's official website.
Yes, UL-Approved Fridges are suitable for commercial kitchens and many restaurants, hotels and food processors choose UL Approved Refrigerators for food safety and appliance safety.
Our commercial refrigerators are designed for easy self-installation.
We do not offer on-site installation services, but our support team is available to provide guidance if needed. Please contact us for assistance.
Unfortunately, spare parts are not available for purchase at this time.
If you need assistance with repairs or replacements, please contact our support team at support@wilprepsolution.com, and we’ll do our best to help you find a solution.
Our refrigerators are currently undergoing the UL certification process and are not yet fully certified.
All our products are ETL certified, meaning they meet North American safety and quality standards.
We are committed to achieving UL certification soon and will keep our customers updated once the process is complete.
Our product line features a wide range of options, including single-door freezers, double-door refrigerators, and glass-door coolers. For personalized recommendations or more details, we encourage you to explore our latest blog articles or check out our product catalog. You can also reach out to our sales team for tailored advice.
Yes, our commercial refrigerators are designed for energy efficiency, helping businesses reduce costs.
While we are in the process of obtaining UL approval, our products adhere to other energy and safety standards.
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Feel Free to Ask Us!
If the above does not answer your questions, please feel free to ask us! Our customer service team will patiently provide you with detailed answers to ensure that your questions are resolved.